Refund policy

# Return & Refund Policy

We want you to be satisfied with your Black Potion Coffee order. As our coffee products are food and consumable goods, we have specific terms regarding returns and refunds.

## Returns

We accept return requests within **3 days of receiving your order** for products that arrive damaged, defective, or are different from what you ordered.

To be eligible for a return, the following requirements must be met:

* A complete **unboxing video** is required
* The product must remain in its original packaging
* The product must be in the same condition as when it was received
* You must provide your order number, proof of purchase, or order confirmation

To request a return or report an issue with your order, please contact us at **[viviblackpotion@gmail.com](mailto:viviblackpotion@gmail.com)** within 3 days of receiving your order.

Please include your order number and clear photos or videos showing the product and the issue. We may request additional information to help us evaluate the claim.

**Please do not send any product back before contacting us first.** Returns sent without prior approval may not be accepted.

## Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order:

* Was damaged during shipping
* Has damaged or compromised packaging
* Is defective or damaged
* Is missing an item
* Contains a different product from what you ordered

please contact us at **[viviblackpotion@gmail.com](mailto:viviblackpotion@gmail.com)** as soon as possible, and preferably within **3 hours of receiving your order**.

Please provide your order number along with photos or videos of the product, packaging, and shipping label. We will review the issue and, if eligible, may offer a replacement, refund, or another appropriate resolution.

For products damaged during shipping, please keep the original packaging until your claim has been resolved, as it may be required for inspection or a shipping claim.

## Non-Returnable Items

Due to the nature of our products, the following items are generally non-returnable:

* Coffee beans
* Ground coffee
* Drip bags
* Instant coffee
* Cold brew products
* Other food or beverage products
* Products that have been opened or used
* Sale or clearance items
* Gift cards
* Custom or personalized products

However, these products may still be eligible for a **replacement or refund** if they arrive damaged, defective, or are different from what you ordered.

If you are unsure whether your item is eligible for a return or refund, please contact us at **[viviblackpotion@gmail.com](mailto:viviblackpotion@gmail.com)** before sending anything back.

## Exchanges

As coffee is a consumable product and our products are roasted and produced in small batches, we generally **do not offer direct exchanges** for a different coffee or product.

If you received the wrong product or your product arrived damaged or defective, please contact us and we will determine the appropriate resolution.

If you simply changed your mind or would like to try a different product, you may place a new order for the product you prefer.

## Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

If your refund is approved, the refund will be issued to your **original payment method**.

Please allow up to **10 business days** for us to process the refund after approval. Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If you have not received your refund after **15 business days from the date your refund was approved**, please contact us at **[viviblackpotion@gmail.com](mailto:viviblackpotion@gmail.com)**.

## Return Shipping

If the return is due to an error on our part, such as receiving the wrong product or receiving a product that arrived damaged or defective, we may provide or reimburse reasonable return shipping costs, where applicable.

For returns that are not related to damage, defects, or fulfillment errors, return shipping costs may be the responsibility of the customer.

Return shipping instructions and the return address will be provided after your return request has been reviewed and approved.

## Contact Us

If you have any questions about returns, refunds, damaged orders, or exchanges, please contact us at:

**Email:** [viviblackpotion@gmail.com](mailto:viviblackpotion@gmail.com)

Please include your **order number** in your message so we can assist you more quickly.